Toni is the newest member of our Lehigh Agency team. She is not only our new operations manager, but also a fully licensed agent with over 30 years of experience! Toni is certainly not new to the insurance business. With her expertise, she is more than capable of offering assistance in any capacity!
How long have you been in this profession?
Toni: I’ve only ever worked in insurance. Started right out of college – 30 years ago!
Please give a brief description of your experience in the insurance industry.
Toni:I started at Erie Insurance in Allentown where I worked as a file clerk during the summer before my last year in college. After graduation, I went to work for Erie in the Bethlehem claims office. I first served as a Customer Service Rep. for branch accounts, then as a Data Control Specialist, and eventually as an Inside Claims Rep. In 1988 I moved to an independent insurance agency, where I worked until joining Lehigh in February 2015.
What is your favorite part of your job?
Toni:Bottom line, helping people. Insurance is very confusing, even when you’re in the business. I like to be sure people understand what coverages they are purchasing and know they have an agent who is there for them, especially during a claim. Customer service is key!
Where can we find you when you’re not working?
Toni:Spending time with family, going to the beach, and working at the Lehigh Valley Iron Pigs as a ticket scanner
Is there anything else you’d like to tell people about yourself?
Toni:Live your dream and wear your passion – life is short!